Return & Exchange

Find answers to common questions about refunds, returns, exchanges, cancellations, and our customer care policies.

To Order Cancellations

For Listed [Made to Order] or Ready-to-Ship Orders

Within 24 hours of placing the order:

You may request a cancellation, and a refund will be processed after deducting a 6% transaction fee to cover payment processing charges.

After 24 hours of placing the order:

Cancellations will be subject to an around 20% or above of restocking or production fee, depending on the stage of order processing or dispatch. Our team will evaluate the order Status and inform you of any applicable deductions before proceeding with cancellation.

Custom & Personalized Orders

Custom-made, personalized, or made to order pieces (including special sizing, engravings, or design alterations) are non-cancellable once the order has been confirmed and production has started. These items are created exclusively for you and cannot be resold.

Need Help?

If you have questions about an order cancellation, our team is here to assist you:

  • Email: contact@goldenbirdjewels.com
  • WhatsApp/Phone: +1 (646) 574-4032

Golden Bird Jewels is committed to ensuring a seamless and transparent shopping experience for every customer.

To Returns

Refund Eligibility & Process

Once your returned item is received, it will be inspected by our Quality Check (QC) team to ensure the piece is in original condition, unworn, unaltered, and without damage.

If the item passes QC:

  • A refund will be processed for the approved amount.
  • Refunds are typically issued within 3 to 5 business days after QC approval.
  • Please note: Your bank or payment provider may require additional time for the funds to appear in your account.

Non-Refundable Items

The following are not eligible for refund:

  • Custom or made to order items (including unique sizes, personalized engravings, or bespoke designs)
  • Items returned in used, damaged, or modified condition
  • Shipping charges, express/rush order fees, and additional services (unless agreed otherwise)

If an item fails QC due to wear, damage, or unauthorized modifications, it will be returned to the customer and no refund will be issued.

Return Authorization Required

Refunds are only processed for returns that have been pre-approved. Please contact us prior to sending any item back. Unauthorized returns will not be accepted or processed.

Need Help?

We're happy to assist you with any refund-related inquiries:

  • Email: contact@goldenbirdjewels.com
  • WhatsApp/Phone: +1 (646) 574-4032

Golden Bird Jewels is committed to providing you with a seamless and trustworthy shopping experience.

REFUND POLICY

Refund Eligibility & Process

Once your returned item is received, it will be inspected by our Quality Check (QC) team to ensure the piece is in original condition, unworn, unaltered, and without damage.

If the item passes QC:

  • A refund will be processed for the approved amount.
  • Refunds are typically issued within 3 to 5 business days after QC approval.
  • Please note: Your bank or payment provider may require additional time for the funds to appear in your account.

Non-Refundable Items

The following are not eligible for refund:

  • Custom or made to order items (including unique sizes, personalized engravings, or bespoke designs)
  • Items returned in used, damaged, or modified condition
  • Shipping charges, express/rush order fees, and additional services (unless agreed otherwise)

If an item fails QC due to wear, damage, or unauthorized modifications, it will be returned to the customer and no refund will be issued.

Return Authorization Required

Refunds are only processed for returns that have been pre-approved. Please contact us prior to sending any item back. Unauthorized returns will not be accepted or processed.

Need Help?

We're happy to assist you with any refund-related inquiries:

  • Email: contact@goldenbirdjewels.com
  • WhatsApp/Phone: +1 (646) 574-4032

Golden Bird Jewels is committed to providing you with a seamless and trustworthy shopping experience.

Exchange a Purchase

  • Complete and submit the Order Exchanges Request.
  • Once the Order Exchanges Request has been received and reviewed, if we find any misleading things regarding your order we will reject your request of cancelation.
  • The return instructions will be emailed to you. Please ship the package back according to the instructions provided.
  • Please email us the details of the new item(s) you would like in exchange for your returned order, and we will set up the new order in your account.
  • In the case the exchange order isn't over $100 of the original order, there is a $15 shipping fee.
  • In the case the exchange order value is less than the original value of the original order your order will be not applicable for the exchange purchase.

shipping policy

  1. Shipping Destinations

    Golden Bird Jewels ships worldwide, including the USA, UK, Canada, Europe, Australia, India, Singapore, UAE, and more.

  2. Shipping Charges

    • Flat Rate: $30 USD for all international orders
    • Domestic shipping charges may vary based on location and order value.

  3. Shipping Methods & Delivery Time

    • Delivery Time: 8–14 business days after dispatch (international)
    • Domestic Delivery: 4–7 business days
    • All shipments are insured and trackable.
    • Signature on Delivery: Available upon request (where applicable)

  4. Order Processing Time

    • Ready-to-Ship Items: Dispatched in 2–3 business days
    • Custom or Made-to-Order Pieces: Dispatched in 2–4 weeks, depending on the design and complexity
    • Tracking details are shared via Email/WhatsApp once shipped

  5. Signature Requirement & Insurance

    • Items are shipped with insurance coverage
    • Signature is required at delivery upon request. If undelivered or lost, we will investigate and may remake the item at no extra cost

  6. Customs, Duties & Taxes

    • International orders may be subject to tariffs, customs duties, or import taxes in your country.
    • Any tariffs, customs duties, taxes, or other charges imposed by the destination country are the sole responsibility of the buyer and are not included in the shipping fee quoted.

  7. Shipping Restrictions

    • We do not ship to P.O. Boxes
    • High-value orders may require additional verification or special handling

  8. Lost, Delayed, or Damaged Packages

    • If your order is lost or arrives damaged, please contact us within 24 hours of delivery
    • We will assist with claims and, if needed, remake and reship your item at no additional cost

  9. Address Changes

    • Shipping address changes are only accepted before dispatch
    • Once shipped, rerouting is not possible

  10. Notes

    • Once a package is marked as "Delivered" on the official tracking system, it is considered successfully delivered.
    • If you have not received the parcel despite the tracking showing it as delivered, we request you to contact us immediately. We will do our best to assist you in resolving the issue.
    • However, once the package is officially marked as delivered, Golden Birds Jewels is no longer responsible for any claims related to non-receipt.
    • We recommend checking with neighbors, your local delivery agent, or your nearest courier office in such cases.

  11. Need Help?

    For shipping assistance or questions about delivery timelines, contact us:

    • Email: contact@goldenbirdjewels.com
    • WhatsApp/Phone: +1 (646) 574-4032